Integrated Customer Portals using AWS at IptiQ
ELCA has successfully provided AWS managed services to IptiQ, leveraging a technology stack that includes a React frontend and Spring Boot Backend. This comprehensive solution involves the migration of closed book policies from an existing system, customer communication, and the display of these policies.
In today's competitive business landscape, delivering an exceptional customer experience is paramount. Companies are increasingly recognizing the importance of seamless interactions with their clients. This drive for improved customer engagement and satisfaction has prompted innovative solutions, including the adoption of Amazon Web Services (AWS) for cloud computing. In this post, we will delve into how ELCA has delivered AWS managed services to IptiQ, with a specific focus on the migration of closed book policies, customer communication, and policy display.
The use of AWS as a cloud computing platform empowers companies like IptiQ to innovate rapidly, take advantage of elastic resources, optimize costs by paying for consumption, and deploy their services globally.
Furthermore, ELCA has implemented Amazon ECS (Elastic Container Service) to orchestrate and manage the containerized applications, providing scalability and reliability to the system.
To accelerate the distribution of web content, ELCA has established Amazon CloudFront, which caches content stored in an Amazon S3 Bucket. This configuration allows for fine-tuned access controls, aligning with specific business, organizational, and security requirements. Data security and compliance have been prioritized throughout the project, with rigorous measures implemented at every stage.
Secure access is now granted to IptiQ customers, enabling them to seamlessly log in, change passwords, and update email addresses. Moreover, the platform facilitates effortless communication, allowing customers to exchange messages with attachments. Additionally, vital PDF documents are readily accessible, enhancing the overall user experience.
As part of our comprehensive full-stack application development, ELCA has seamlessly incorporated AWS SES (Simple Email Service) to enhance email notification support.
The development process adhered to agile engineering principles, fostering continuous collaboration between ELCA and IptiQ. This iterative approach allowed for ongoing enhancements, ensuring that the portal evolved in line with changing customer needs. Agility played a pivotal role in maintaining a customer-focused solution. ELCA has also taken responsibility for the setup, operations, and maintenance of the AWS infrastructure as part of the managed services contract with IptiQ.